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The Avaya 5410 is a flexible display telephone with several capabilities such as local call log and speed dial not available on previous generations of digital telephones. It has a 5 x 29 display with 12 label-less call appearances (in two screens); two-way speakerphone, 14 fixed feature keys, four softkeys, 12 shifted feature buttons, large message waiting indicator, headset jack, local language customization, eight Personalized Ring Patterns and is either desk or wall mountable.
Features
Avaya 5410/5420 phone - Global Interface
All hard feature buttons are labeled automatically with both global-ready icons and English names for enhanced usability. Users can also choose from eight different languages to display local application information, including: English, German, French, Spanish, Italian, Dutch, Portuguese, and Japanese.
Automatic labeling with icons and names provides increased deployment flexibility around the globe.
Avaya 5420 phone - Call Centre Mode
The standard display settings can be changed from eight to 12 call appearance/feature button labels. In this mode, the bottom line of the screen display, which is used for soft key labels in standard mode, can contain four more call appearance/feature buttons with shortened labels.
The call appearance flexibility increases deployment for specific call centre needs.
Avaya 5410/5420 phone - Investment Protection with Downloadable Upgrades
The Avaya 5410 and 5420 Digital phones offer a common platform suitable for both general business and call centre needs. Downloadable firmware (flashware) provides quick, reliable upgrades for future enhancements.
The downloadable upgrade program helps businesses protect their investment by providing for future enhancements.
Avaya 5420 phone - Flexible Options
Businesses can extend basic 5420 capabilities with the 1XU (EU24), an expansion module with 24 call appearance/feature buttons. Further expansion is possible by using the 201A Recorder Interface Module to record calls with an external recording device.
This add-on flexibility lets enterprises tailor the 5420 to meet operational needs today while allowing room for continued growth in the future.
Avaya 5410 and 5420 phone - Easy to Read Screen
The Avaya 5410 Digital phone features a large display screen with a 5-line x 29-character Liquid Crystal Display (LCD); the 5420 display is a 7 x 29 LCD. Both units are fully adjustable for optimum viewing from many angles.
The large-scale displays offer an effective user interface that can improve workforce productivity and serviceability.
No Paper Button Labels
All buttons on the display are labelled. The display labels can be customized, a useful option for feature buttons such as Bridged Call Appearances and Abbreviated Dial.
Display labels eliminate the time and cost of using and maintaining paper labels, and facilitate customization of the display labels on the phone.
Avaya 5410/5420 phone - Easy Button Access
The 5410/5420 telephones are designed with 12/24 system call appearance/feature buttons. They include four local soft key feature buttons, Exit, Previous, and Next buttons for display navigation, a Message button for expedited access to voicemail, and several fixed feature buttons along with a highly visible Message Waiting Indicator for effective message notification.
The navigation and button options increase deployment flexibility and provide an easy user interface, making a wide range of capabilities accessible with the touch of a button.
Avaya 5410/5420 phone - Call Log
This automated call tracking with a 48-entry (5410) or 100-entry (5420) call log records incoming answered, incoming unanswered, and outgoing calls. The call log can also be used to populate the Speed Dial Directory.
Users can place and track telephone activity using call log information, which provides detailed call tracking and can improve employee productivity. The DCP phone software release 4 includes answered, missed, and outgoing calls in the logs.
Avaya 5410/5420 phone - Speed Dial Directory
In addition to the system directory, the Avaya 5410 and 5420 Digital phones provide access to a speed-dial directory. This directory has the capacity to store up to 48 (5410) or 104 (5420) speed-dial numbers for quick access to the most frequently used numbers. Also, after placing a call, the user now has the option to stay in the speed dial menu so account number and password sequences can be automated using speed dial buttons.
With this separate speed-dial application, more Avaya 5420 phone feature buttons can be used for actual features rather than for automatic dialling. In addition, the increased character length for speed dialling - now up to 24 characters - in DCP phone software release 4 is ideal for international calls.
