Avaya IP Office is a modular communications solution that scales from 2 to 384 (IP, SIP, Digital or Analogue) extensions. It provides a hybrid PBX / Phone System Features with a range of handsets, strong call centre, 64 party conferencing, UC, Unified Messaging and powerful call flow capabilities. IP Office has a web based applications suite that delivers contact center reporting, voice and email messaging, Interactive Voice Response, conferencing and computer telephony integration. Great for single or multi site network.  Central Management.

• Video - Avaya IP Office Overview

NETWORKING

Avaya IP Office 500 provides networking capacity of 1000 users per community.  

MOBILITY & PRESENCE

Mobility, Text-to-Speech, and Presence solutions are provided by the Avaya One-X suite

What's included with Avaya IP Office

Avaya IP Office 500 phone system comes standard with Voicemail Lite and Phone Manager Lite for all users. These can both be upgraded to the more powerful Pro versions.

VOICEMAIL, AUTO ATTENDANT, UNIFIED MESSAGING & CALL FLOWS

Voicemail Pro Messaging provides business with powerful call flow options and control.  Schedule different call flows and messages in advance. Auto Attendant and Unified Messaging with up to 30 ports

CALL CENTRE & ADMINISTRATION

Avaya IP Office 500 Call Centre Reporting contains 48 standard reports.   And provides self administration tools, which are backed up by the GlobalTalk support team and online to our Help Desk.

AVAYA IP OFFICE 500 SUPPORT

Avaya IP Office 500 phone systemsoftware is generally updated annually, and GlobalTalk keep your phone system up-to-date with the latest features and applications via our Support Agreement.

Avaya IP Office 500 is perfect for all business and industry with up to 384 staff per site.

POWER USER

For any employee with a laptop, the Power User solution takes mobility to another level. With Power User, they can control office communications using an IP phone, mobile phone or laptop; conduct personal video calls; have calls ring simultaneously on all their devices; get automatically notified of important voice mails and e-mails (viewing them in the same inbox); set up conference calls on the fly-with up to 64 participants. It's the ultimate in communications accessibility, designed to help your people be as productive as possible-anytime, anywhere.

• Video - Avaya IP Office Power User

MOBILE WORKER

The Mobile Worker within the Avaya IP Office solution makes any mobile phone an extension of the office phone system-complete with call handling features, speed dials and more. No more giving out personal reach numbers. You get peace of mind knowing that when customers call, they are dialing your business number. And your employees get the tools they need to stay in touch.

• Video - Avaya IP Office Mobile Worker

OFFICE WORKER

The Office Worker solution gives anyone using a PC a complete set of tools to help them work smarter and communicate more easily. With Office Worker, they can control all communications from the screen of their PC, get easy access to visual voicemail and use IM and presence capabilities to quickly reach co-workers.

• Video - Avaya IP Office Office Worker

TELEWORKER

The Teleworker solution makes any home office a remote extension of your main office. Users truly feel like a remote extension of the main office with the same phone and functionality they'd have in the office, and they turn their commute into productive time. Because it all goes through the Avaya IP Office phone system, you can hire talent from anywhere and save money 

• Video - Avaya IP Office Tele Worker

RECEPTIONIST

Be sure the first impression you make on callers is one of prompt, personal and professional service by equipping front desk personnel with the Receptionist solution. Streamline call handling with easy point-and-click call controls. See who's calling and why. Integrate with commonly used database software. Monitor all office extensions. Have one receptionist provide coverage for multiple offices.

• Video - Avaya IP Office Receptionist

CUSTOMER SERVICE AGENT

Any employee who regularly fields calls relating to sales, service, billing, product information, etc., should be equipped with the Customer Service Agent solution. It's a browser-based client that lets agents respond quickly to current conditions. Agents receive information on the number of calls on hold, in progress, lost, as well as the number of agents logged in and logged out. If no calls are waiting to be answered, the customer service agent can spend more time with the current caller, helping to increase revenue and customer satisfaction.

• Video - Avaya IP Office Customer service

CUSTOMER SERVICE SUPERVISOR

If you are serious about having the best sales and service, you will want to constantly monitor and measure how you are doing. Big companies have long done it. Using Avaya IP Office phone system - the Customer Service Supervisor solution, growing companies can do it, too. Customer Service Supervisor gives you the reports you need to manage your sales activities, judge the value of marketing campaigns and see how well agents are handling sales and service calls.

Rely on IP Office to control Costs

• Lower mobile phone/long-distance bills: Avaya IP Office opens the door to a wide range of options for better managing your company's mobile phone and long-distance charges by routing calls through the system and over broadband links.
• Handle more calls with fewer people: Instead of using staff time to answer incoming calls, rely on the built-in intelligence in Avaya IP Office to route calls quickly and accurately.
• Expand your talent pool without increasing real estate: Is your business growing, but you don't want to add full-time staff? With Avaya IP Office you have the flexibility to have extra staff working from home-wherever that may be. Each would have access to all the communications and call handling capabilities your other employees have at the main office.
• Eliminate conference calling fees: Avaya IP Office makes every day conferencing affordable and practical by providing your business with built-in 128-party conferencing (up to 64 parties per conference).
• Centralize administration: For businesses with more than one location, Avaya IP Office enables remote management and administration from a central location. No need to have an administrator at every site.

GlobalTalk support all Avaya IP Office phone systems. 

GlobalTalk manage all transitions from Nortel phone systems / PABX's to Avaya IP Office 500