Avaya IP Office Business Phone System News

Avaya IP Office NEWS 

• Skype for Avaya IP Office.  Reduce your phone bill
• Avaya IP Office NEW Video Soft Phone - for your Tele-Workers
• Avaya Nortel BCM End of Sale Notice
• GlobalTalk become Avaya's 1st "EXPERT" Accredited Avaya IP Office Business Partner in Australia
• Avaya IP Office Release 7.0. The IP Office now supports the Nortel M and T series handsets
• Avaya IP Office Unified Communications (UC).  InTouch. Integrated into Outlook
• Avaya IP Office Release 6. New range of 9600 & 1400 series phones, increased network capacity

Avaya IP Office Release 7.0

Delivering on Avaya's roadmap commitment to support Nortel Enterprise Solutions (NES) customers and partners, IP Office Release 7.0 will be Generally Available on 23 March 2011. This release delivers up to 60% investment protection for existing Business Communications Manager (BCM) and Norstar customers - no other vendor can say or do that! Simplified management streamlines installation for more basic users, and a new range of sleek phones and audio conference units bring professionalism to any size business, with paperless labels and touch screens for the 9621G and 9641G IP phones

It's confirmed, Avaya IP Office Release 7.0 will support the following sets: Nortel M7000, M7100, M7208, M7310, M7324, and Nortel T7100, T7208, T7316e, T7406e, and 7420.

It will also support the following IP sets: 1220, 1230, 1120E, 1140E. These phones now support call park, pick-up, DND, Access voice mail, Page, support for busy line appearance, Message Waiting, and Call Log

Avaya has introduced some new hardware to support these sets. This includes a new embed 8 Port TCM Module, and external modules called the DS16A and DS30A. These modules will work on the IP Office 500V2 only. At the moment the these modules only work with the Nortel phones, but will also support the Avaya 5400 and 1400 series sets in a later release.

To make it easier to migrate from the BCM to the IP Office Avaya has also introduced a new data migration tool. This will allow for an easy port of Phone extensions, users (names), greeting messages, voice mail messages, Spoken names, Dial plan, and locale. This will work with the BCM50 Releases 3,5, and 6, and Nortel BCM 450 releases 1,5,and 6.

This release will mark the beginning of a new path for Avaya and will hopefully see many of the dealers that are still quoting BCM switch products and adopt the IP Office as their go forward strategy.

In Summary Version 7.0 offers:

BCM and Norstar customers save 40% to 60%!  Upgrade your BCM and Norstar customers to IP Office and preserve up to 60 percent of their original investment by migrating the most popular Nortel phone sets.  It's a powerful competitive advantage!

• Support for T7000 and M7000 series sets, Audio Conferencing Unit, and Digital Mobility Solutions
• New Digital Expansion Modules (DS16a & DS30a) & TCM8 Base Card supports heritage Nortel sets

Lower Total Cost of Ownership. 

• Simplified installation speeds and reduces customer installation costs and lowers their total cost of ownership
• Streamlined management tools - built for the sub-20 employee segment, these new simplified tools reduce costs and improve efficiency
• Improved Data Migration Tool minimizes the cost and time required for BCM /Norstar migrations.  

Enhanced User-Experience.   We've improved the end-user experience with new paperless 9500 and 9600 color touch screen sets.  Full duplex speakerphones (9600s), larger backlit LCD screens and color touch screen (in some 9600 series sets) enable you to offer the right phone to the right user.

• New paperless digital phones 95xx series phones are easy to use and administer
• More intuitive, feature rich interface for the 1100 and 1200 IP Series telephones
• Introducing a new gadget for Avaya one-X® Portal for IP Office, designed for customer service agents.  Avaya one-X® Portal for IP Office is included with Office Worker, Teleworker, and Power User solutio

 

Avaya IP Office Release 6

The Avaya announcement on the fate of the Nortel SMB product line suggests a migration of the Nortel SMB portfolio to the Avaya IP Office portfolio.  Release 6 of the Avaya IP Office is the commencement of the joined Road-map. Some of the significant enhancements of Release 6 include:

• Support for the 9600 series of IP sets. This phone was formerly only available on the Avaya Communication Manager product. They are now supported on IP Office.
• Video conference capability on the Soft Phone client
• Support for the new 1400 series digital sets. The 1400 series have the same look and feel as the 1600 series IP sets. Unfortunately the phone still has the paper inserts
• New line card for IP Office which includes: a combo 6 Digital phones, 2 analog phones, 4 analog trunks, 10 VCM channels, and power fail
• New Partner ETR card which includes: 6 partner phones, 4 analog trunks, power fail on IP Office V2
• Some significant enhancements to the resiliency functionality on the product especially as it relates to the voice mail resiliency
• Small Community Network now supports up to 1000 users
• Avaya 9600 Series phones below ****

More

GlobalTalk is Avaya's 1st "EXPERT" Accredited Partner for SME (in Australia)

GlobalTalk have obtained SME Expert Status with Avaya for SME.   We are Australia's 1st and only SME Expert Accredited Business Partner.  Account Managers are Avaya Technical Specialists have all been trained and reached the highest level of product and technical knowledge possible.

Avaya SME Expert Specialization Policy Guide SME Expert Overview

The SME Expert specialization recognizes partners that have demonstrated expertise and performance in the SME market. These partners provide quality service and expertise to meet the needs of Small-Medium Enterprises (SME). This specialization is being introduced globally in acknowledgment of the commitment to the SME market made by partners worldwide.

For example only This guide is effective starting 1 October 2010 through 30 September 2011. Requirements and Eligibility There are three eligibility requirements associated with SME Expert: 1) Employ two (2) Avaya Professional Sales Specialist (APSS) for SME* 2) Employ individuals meeting one of the following set of credentials. Each set of credentials must be held by separate individuals:  Two (2) associates holding the ACSS-SME credential OR  Two (2) associates holding the ACS Implement IPO credential OR  One (1) associate holding the Product Authorization (PA) implement in IP Office plus one (1) holding ACSS-SME or one (1) holding ACS Implement IPO 3) Successful completion of SME Expert Remote Services Assessment

 Avaya IP Office Phone System & Skype

Recent update releases of software for Avaya IP Office telephone system provides the ability to integrate Skype calls alongside calls made through conventional lines thus providing more ways of allowing your customers to get in contact with you.  The facility also allows outgoing phone calls to be made to phone numbers around the world using Skype's own call rates

Enabling people to call you for free, through the Microsoft owned internet telephony operator Skype, offers a higher level of customer service as the call can be handled within your company like any other telephone call.  This is particularly useful for businesses whose customers can be located anywhere in the world.

Avaya BCM End of Sale Notice

End of New System Sales - Avaya Business Communications Manager 50 and Business Communications Manager 450

As part of the previously announced convergence strategy and launch of IP Office Release 7.0, Avaya is announcing the End-of-Sale (EoS) for new systems of Avaya Business Communications Manager 50 (BCM 50) and Avaya Business Communications Manager 450 (BCM 450) products, effective 1st March 2012.

Products required to upgrade, expand and maintain existing BCM systems will continue to be offered for another three (3) years to 1st March 2015. This includes software authorization codes, terminals, media bay modules, expansion units, replacement parts, and upgrades to the latest release (BCM R6.0).

Avaya will make every effort to have supply of these products available for all orders, but cannot guarantee product availability through their End of Sale dates. Avaya reserves the right to manage and/or limit order quantities, or to cancel orders if supply is no longer available. Customer orders will be fulfilled on a first-in, first-out basis. If supply is exhausted prior to the targeted End of Sale dates in this notice, Avaya will issue an updated notice and accelerate removal of the applicable product codes from price lists and associated order entry systems.