InTouch - Unified Communciations (UC)

Designed specifically for Avaya SMB needs

AdvaTel's InTouch is the UC package specifically designed with a full understanding of the different needs of SMBs. Normally SMBs are offered a scaled down UC package that is designed for enterprise customers. But the needs and calling patterns of SMBs are so different to enterprise users. If you need to call, HR, Brochure design, Legal or IT these are internal calls for an enterprise user but they are also external calls for an SMB user as they outsource these business functions

A Full Outlook Plug-in

AdvaTel's InTouch was specifically designed to address the needs of SMBs to deliver enhanced UC features and enhanced productivity in a simple Outlook Plug-in. Most users work from Outlook and InTouch is always there, no need to open up separate applications to communicate with your contacts

Provides full UC for all your internal and external contacts

InTouch allows users to communicate with internal and external contacts easily across multiple platforms of communication via Telephony, Microsoft Outlook, Skype, MSN, and Yahoo. Features include federated two way presence, click to dial, click to IM, click Email, click to SMS, Click to Pounce (immediate notification when a user has become available) and view the users calendar status i.e. whether they are in a meeting or out of office. This will ensure users make contact using the right form of communication the first time, which will result in the cost saving benefits and improved productivity.

Features

• Federated telephony presence via the telephone, skype, msn and yahoo
• Outlook - calendar mining, displays whether a contact is either "in a meeting" or "out of office".
• Call dialog window - displays the calls progress
• Call back - click to schedule a call, never forget to call someone again
• SMS from the desktop
• Pounce - advises when a user is available
• Missed calls - view the list of missed calls while you were away
• User's current telephony, outlook and im presence
• Prime and normal contacts
• Intouch toolbar
• Context menu - right click to see all the communication methods available
• FOR MORE DETAILS on each Feature download InTouch Brochure