Business Phone System Support Cisco, Samsung, Avaya » Business Phone System Support Agreements

GlobalTalk for total support

No matter your phone system, rely on us for customer support.

Helping you get the most out of your system is our business. Our experienced team are there for you, Australia wide, with technical help and product know how.

Business Phone System Support Agreements

Ask yourself the question. Is your telephone system one of your business mission critical applications?

  1. Is it important that the company that services your phone system carries spare parts locally (close at hand)?
  2. Is it important that the engineers who work on your system are accredited by the manufacturer, and that the accreditation is regularly reviewed?
  3. And when you have an incident, is it important that your call is answered any time of day? And prompt onsite technical help availabillity?

If yes, then for Business Continuity, you should have a Service Level Agreement with GlobalTalk. Complete Support for your business. GlobalTalk provides Service Level Agreements for all Samsung, Avaya and Cisco Telephone Systems.

GlobalTalk is Australia's only Avaya Technical EXPERT accredited Business Partner

Our Avaya Technical Engineers have the highest level of product expertise in Australia.  Avaya Technical Help Desk is provided

GlobalTalk is a Samsung OfficeServ accredited Technical EXPERT as well

The main elements of the Phone System Support Agreement are:

  • Hardware Replacement - same day
  • Guaranteed contracted response times
  • Software Upgrades / Updates
  • Access to Fully Accredited Technical staff
  • 24/7 access to our Technical Help Desk
  • Account Management
  • Regular system back ups

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