Business Phone System Support Cisco, Samsung, Avaya » Business Phone System Technical Help Desk

GlobalTalk for total support

No matter your phone system, rely on us for customer support.

Helping you get the most out of your system is our business. Our experienced team are there for you, Australia wide, with technical help and product know how.

Business Phone System Technical Help Desk

We provide your business with a Technical Help Desk for all requests for work, advice or problem resolution regarding your telephone system.

The Help Desk will be online to your office for remote changes, to support your Avaya IP Office, Cisco UC or Samsung OfficeServ phone system. Our Technician's are system experts and technically accredited.

We can do most support related matters remotely.

  1. Phone System Programming changes ADDS, MOVES & CHANGES (e.g.new staff, need a new phone user set up or changed)
  2. Phone System Programming Back Ups
  3. Phone System Software Updates / Upgrades
  4. Technical Advice
  5. Problem Resolution
  6. Provide BUSINESS CONTINUITY
  7. Hardware REPLACEMENT
  8. Phone System & Administration Training
  9. Installations, Relocations & Project Management

We retain a back up of your phone system's programming, so in the event of a disaster we can have your business continuity protected. We offer onsite support as well. Technical experts come to your business to add new phones, applications or features - we're at your service.

To assist with your installation and ongoing business, we provide each customer with an Account Manager, who will act as your point of contact for all major requests and update you with new telecommunication developments.

Part of the Avaya IP Office Support programme ( & Samsung, Cisco) is to ensure your phone system is up-to-date with the latest version of software available. Updates are generally made annually and include new features and applications.

In the event of a hardware failure, GlobalTalk provides replacement hardware. Guaranteed response times too are available with our Support Agreements.

We support all Avaya IP Office & 500, INDeX.  We also support Samsung Officeserv 7000 series and all other Samsung phone systems.  And the Cisco UC range of phone systems.

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