GlobalTalk for total support

No matter your phone system, rely on us for customer support.

Helping you get the most out of your system is our business. Our experienced team are there for you, Australia wide, with technical help and product know how.

GlobalTalk Phone System Support

Samsung, Cisco & Avaya Business Partner

At GlobalTalk, we offer and support multiple phone system products, Avaya IP Office, Samsung OfficeServ and Cisco UC.  We take the time to understand your business needs.  Then recommend the most appropriate solution. Our Help Desk, manned by qualified product technical specialists is online to your phone system for complete support.

 

Our customers focus & technical expertise make us the ideal phone support partner for your business. Our clients range from Retail, Schools, Councils, Government and other business' across varying Industry.  Some of the clients we support have up to 30 sites networked together across the country. 

Customer Support includes

 
  • Technical Help Desk Support (online support, problem resolution, remote changes,back-ups)
  • Onsite Technical Support Australia-wide
  • Remote Technical Support Australia-wide
  • Hardware Replacement (for any faulty Avaya, Samsung & Cisco Phone system equipment)
  • Software Updates and System Upgrades
  • Fully Accredited / Qualified Product Technical Specialists for Avaya, Cisco UC & Samsung.
  • Phone System Upgrades - Adds, Moves, Changes
  • Support Agreements. Guaranteed Response times etc
  • New Phone Systems
  • Training of staff and administrators
  • WEB Training (Phone System training via internet - video)
  • Phone System Policies & Procedures documents
  • Phone System Relocations, Cabling, Project Management
  • Account Management
  • Online Support Centre for user guides and product updates
  • Liaison with your other Service Providers if required
  • Interface to Suppliers Avaya, Cisco & Samsung

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    Help Desk

    We provide your business with a Technical Help Desk for all requests for work, advice or problem resolution. The Help Desk will be online to your office for remote changes, to support your Avaya IP Office, Cisco UC or Samsung OfficeServ phone system.

    We retain a back up of your phone system's programming, so in the event of a disaster we can have your business continuity protected. We offer onsite support as well. Technical experts come to your business to add new phones, applications or features - we're at your service.

    To assist with your installation and ongoing business, we provide each customer with an Account Manager, who will act as your point of contact for all major requests and update you with new telecommunication developments.

    Part of the Avaya IP Office Support programme ( & Samsung, Cisco) is to ensure your phone system is up-to-date with the latest version of software available. Updates are generally made annually and include new features and applications.

    In the event of a hardware failure, GlobalTalk provides replacement hardware. Guaranteed response times too are available with our Support Agreements.

    We support Avaya IP Office 500, INDeX.  We also support Samsung Officeserv 7000 series and all other Samsung phone systems.  And the Cisco UC range of phone systems.

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