
OfficeServ Communicator is a PC based integrated Unified Communications (UC) client maximising collaboration through merging soft phone, messenger and conferencing into one software application. All staff will have "presence" and you'll be able to see who is available for a call or message instantly. Plus a stack more functionality........
Samsung SMT handset range offer large, clear screens that display intuitive, relevant information direct to your handset giving you visibility and control of your communications. Direct access to voice mail, call logs and system directory are just some of the features accessible at the touch of a button.
Unified messaging along with powerful Text to Speech (TTS) capability that together enables the subscriber to listen, record, organise and maintain all their messaging from a suitable device of their choice.
The key with OfficeServ Mobex is that contacts can reach you via one single number. Never miss a call again. The Samsung OfficeServ Mobex feature allows a user to create a virtual ring group of up to 5 alternative numbers, (Mobile phone, Home Phone, alternate Office, Workshop, etc) which will simultaneously ring when you are away from your main phone.This provides the possibility of pairing your mobile with your desk phone to provide seamless connectivity wherever you happen to be.
Now available with the Samsung OfficeServ 7000 series is the Samsung Conference Card, which allows customers to schedule and manage their own internal conferences, (up to 24 parties per conference card).
Samsung Xchange connects your telephone to your office computer, making you more productive. When a call is received by your telephone, the caller's telephone number (CLI) is displayed on your screen in a small, discreet, notification window. .Samsung Xchange also connects to your company's CRM database/application and looks up the name of the caller in the database for you and displays it. This will allow you to know who's calling even before answering the phone.
You can also use the buttons on the notification window to answer the call, or to bring up the caller's record in the CRM application, saving you valuable time during the call - making you more productive and your customers happier.
As well as "popping" inbound callers details, Samsung Xchange allows you to quickly and easily dial from your CRM application and search for contacts by name or location - often in an easier way than is provided by the actual CRM application itself.