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Imagine the efficiency and productivity of customizing how voicemails, email messages, and fax messages are created, sent, received, tracked, synchronised, and archived – all from one central location.
Samsung’s OfficeServ IP Unified Messaging System UMS merges it all through a robust unified messaging system for the small to medium size business that must operate and compete on the big business stage. Samsung’s OfficeServ IP UMS has enhanced functionality to provide fully synchronised unified messaging along with powerful Text to Speech (TTS) capability that together enables the subscriber to listen, record, organise and maintain all their messaging from a suitable device of their choice.
Features
Samsung OfficeServ IP UMS offers a host of advanced features like:
- Web and Outlook Subscriber Services
- Fully synchronised unified messaging system
- Up to 400 hours recording capacity
- Scalable up to 128 ports on the Samsung OfficeServ 7400, serving up to 1,000 subscribers (32 ports on the Samsung OfficeServ 7200)
- Single and efficient toolbar interface with Outlook gives employees one-stop control over multiple message formats.
- Voicemails, emails and faxes are all labeled, routed, synchronised and stored per individual user preference.
- Advanced text-to-speech capabilities allow users to dial into their mailboxes and have their email messages read to them by the IP-UMS server (in a choice of languages if required). This service can be used within the enterprise or from the outside world using a standard or mobile telephone.
- Incoming faxes can be received on the PC and documents can be faxed right from your desktop.
- Administrators can log into a convenient web-accessed administration page and manage system changes remotely – including programming greeting and call routing modifications on the built-in auto attendant.
Samsung OfficeServ IP UMS delivers streamlined messaging unification and convergence for small-to-midsized businesses – powerful, convenient, scalable and affordable. To increase productivity and messaging efficiency within your organization, step up to Samsung OfficeServ IP UMS unified messaging system
Auto Attendant
OfficeServ IP-UMS built-in Automated Attendant serves as a 24 hour receptionist, ensuring that all calls are efficiently routed to the appropriate person or department, improving customer service and minimising lost or abandoned calls. Flexible management options let you easily create new professional greetings or call queue messages using pre-recorded wav files.
Alternatively, simply type in your new greeting and the Text-to-Speech engine will read out the message for you. OfficeServ IP-UMS also allows changes to Auto Attendant configuration, routing options, and destinations settings to be easily made from the browser based administration page. Also available via the Auto Attendant is dialing another extension number, transferring to an operator, accessing pre recorded and stored information (audiotext), or connecting to voicemail.
Text-to-Speech (TTS)
Advanced Text-to-Speech capabilities allow users to dial into their mailboxes and have their email messages read to them by the OfficeServ IP-UMS server. This service can be accessed within the enterprise or externally using a standard or mobile telephone. TTS reads the sender's name and subject, and you can choose to listen to the e-mail content.
Scalability and Networking
OfficeServ IP-UMS is scalable up to 128 ports on the Samsung OfficeServ 7400, serving up to 1,000 subscribers
(32 ports on the Samsung OfficeServ 7200). It can also operate as a centralised voicemail/messaging system for multiple sites that are seamlessly networked together using Samsung proprietary networking protocol, (SP-NET).
Voicemail / Unified Messaging
OfficeServ IP-UMS enables easy access to Voice, Fax, and E-mail messages from both the Samsung telephone system mailbox and the Microsoft Outlook/Exchange mailbox, (or via a web client interface on any PC) Fully synchronised unified messaging - Message Status(Read, Unread, New, Saved and Deleted) are kept fully synchronised between the telephone system mailbox and the Outlook mailbox.
Desktop faxing
Send and receive faxes from your PC with no more dedicated lines, fax modems, fax machines and no more waiting time! Fax on Demand - Frequently requested documents such as price lists and order forms can be stored in your Messaging Server's memory for callers to easily download on to their own fax machine freeing up valuable resources to perform other tasks.
Easy Management
Web and Outlook Subscriber Services allow administrators and users to log into a convenient web-accessed administration page and manage system changes remotely - including programming personal greetings, find me and follow me routing and call routing modifications for the built-in auto attendant
Personalised Voicemail
Samsung OfficeServ Voicemail offers advanced call facilities and puts the user in control. Voice messages can be left when staff are busy or out of the office. Users can record their own personal greetings (busy, no answer, out of office, on holidays). With the aid of either voice instructions or the screen prompts on the OfficeServ handset LCD screen, all employees can easily navigate Samsung OfficeServ Voicemail. The Voicemail solution allows users to reap the benefits of streamlined office messaging the first time they pick up the phone. Users are alerted to new messages via a message waiting lamp or the LCD screen of their OfficeServ handset. Samsung OfficeServ Voicemail goes one step further, allowing users to intelligently route callers with different greetings and employing call routing based on time of day, day of week, caller ID and Direct Dial Inward (DDI).
Useful Links
- Samsung Phones
- Samsung Phone Systems
- Samsung Voicemail Systems
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Voicemail Products Embedded Voicemail Samsung SVMi-20e IP Unified Messaging UMS
OfficeServ phone system model 7030, 7100 & 7200s 7200 & 7400 7200 & 7400 Max Storage Hours - 11 hours 7030
- 60 hours 7100
- 60 hours 7200s
140 400 Max Ports - 4 ports 7030/7100
- 6 ports 7200s
20 - 32 ports 7200
- 128 ports 7400
Email Gateway voice yes yes yes Email Gateway Fax no yes yes Fax Detection no yes yes Max Fax Ports 2 2 - 2 (MGI 16)
- 8 (MGI 64)
Audio Text no yes yes Unified Messaging no no yes Text to Speech no no yes
