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First impressions count. So it is imperative that your organisation's incoming calls are managed as professionally and efficiently as possible by your front line staff. That's why Samsung has developed PC based operator solutions that make handling high volume call traffic as smooth and simple as possible.
Samsung OfficeServ Operator solutions are fully integrated with your existing voice and data infrastructure to maximise the responsiveness of customer's first point of contact with your organisation.
With the simplicity of 'drag and drop' operation, or using the optional console keyboard, incoming and internal calls can be more effectively managed to their final destination using a variety of features including:
Busy lamp field indication - to quickly view the status of each extension on the system
Extension information - displaying details of diverts set and their destination
Departmental queues - to help organise call traffic more efficiently and distribute calls to other operators.
Conference call set up - initiated by the operator in an instant
Notes facility - a simple message can be added as a reminder before returning to a waiting caller and placing them through.
Providing the advanced functionality of the OfficeServ through the user's PC, OfficeServ Operator solutions are essential for people who manage high volumes of calls, and an invaluable application for any busy office.
