Service Level Agreements

Ask yourself the question. Is your phone system one of your business mission critical applications?

• Is it important that the company that services your system carries spares locally (close at hand)?
• Is it important that the engineers who work on your system are accredited by the manufacturer, and that the accreditation is regularly reviewed?
• And when you have an incident, is it important that your call is answered any time of day?

If yes, then for Business Continuity, you should have a Service Level Agreement with GlobalTalk.

GlobalTalk provides Service Level Agreements for all Samsung, Avaya and Cisco Telephony Products.

The main elements of the agreement are:

• We provide spare Parts for Hardware replacement
• Guaranteed contracted response times
• Software Upgrades
• Fully Accredited Technical staff
• 24/7 access to our Help Desk / Technical support

Contact us to discuss or organise a quote.