Telecommunications Support

At GlobalTalk, we have 15 years of experience in telecommunications. We offer and support multiple top name products, such as Samsung, Avaya and Cisco. Customer support is our key focus and includes the following:

• Help Desk (for remote online support)
• Account Management
• Hardware Replacement (faulty)
• Software Upgrades
• Response Times
• Onsite support
• Fully Accredited / Qualified Product Specialists for Avaya, Cisco & Samsung Telephony products.

We provide your business with a Technical Help Desk for all requests for work, advice or problem resolution. The Help Desk will be online to your office for remote changes to your telecommunications system.

We also retain a back up of your phone system, so in the event of a disaster we can have your business continuity protected. We offer onsite support as well. Technical experts come to your business to add new phones, applications or features - we're at your service.

To assist with your installation and ongoing business, we provide each customer with an Account Manager, who will act as your point of contact for all major requests and keep in the loop with new telecommunication developments.

Part of the Support programme is to ensure your phone system is up-to-date with the latest version of software available. Updates are generally made annually and include new features and applications.

In the event of a hardware failure, GlobalTalk provides replacement hardware. Guaranteed response times too are available with our Service Level Agreement.

The following are provided with our support:

• User Guides
• Get a Service Agreement
• Log a Service Request
• FAQ's