GlobalTalk for total support

Your operator is the first point of contact that a caller has with your organization - leaving a lasting impression of your business. Every receptionist however, faces a unique set of communications challenges. They are expected to efficiently handle large volumes of calls that range from time-consuming routine inquiries through to urgent high value transactions.

ZCC provides your operators with superior call handling abilities. Give them detailed information about callers and the staff they are trying to get hold of. Your operators will be able to manage all calls in a personalized and professional manner. Every caller's impression of your organization will be a positive one.

The Operator Console application is easy to use. A familiar Windows XP/Vista based interface makes everything simple, even for backup operators who may not use it every day. Call processing is quick and easy, using the mouse or hot keys. Operators can identify and prioritize incoming calls before they answer them, so that your most important callers are never kept waiting.

Key Functionality

• Speed up call processing by giving operators an intuitive graphical user interface.
• Let operators identify and prioritize incoming calls. The Calling Line ID links to screenpop information such as the caller's name and 'notes', so that the operator can offer a highly personalized service.
• 'Drag and drop' speed up call processing.Transfer known callers directly to an extension without answering them.
• Presence pages provide information on staff's status and expected return time. Callers are kept informed and are not unnecessarily transferred around the organization.
• Console functionality can be accessed from any PC. You can set up back-up operators anywhere in the organization.
• Calls can overflow to back-up operators based on the caller's wait time and priority. Reduce caller abandonment and increase customer satisfaction.
• When staff are out of the office, operators can set 'call forwards' and change voice messaging greetings.
• Operator's can record their conversation with a caller and post it directly into a user's mailbox.
• One operator can manage calls for multiple companies. Simply customize call priority, ring and delivery for each incoming number.

Useful Links

• Zeacom Presence
• Zeacom Executive Mobile
• Zeacom Unified Messaging
• Zeacom Desktop Applications
• Zeacom Mobility
• Zeacom Executive Desktop & Voicemail
• Zeacom Operator Console
• Zeacom Microsoft Outlook Integration
• Zeacom Unified Contact Center
• Zeacom Executive Conference
• http://www.globaltalk.com.au/zeacom-communications-center/